1. Information We Collect
Account Information
When you create an account, we collect your email address, display name, and profile picture. If you sign in with Google or Apple, we receive basic profile information from those services.
Payment Information
When you purchase event tickets or merchandise, our payment processor (Stripe) collects your payment card details. We store only a reference to your Stripe customer ID and basic order information—we never store your full card number.
Event & Ticket Data
We store information about your ticket purchases, including event details, ticket quantities, and scan history for entry verification.
Social Feed Activity
If you use our social feed, we collect the content you post (text, images, videos), your likes, comments, and who you follow.
Device & Usage Information
We automatically collect information about your device (browser type, operating system) and how you interact with our platform (pages visited, features used) through Vercel Analytics.
2. How We Use Your Information
- Process and fulfill your event ticket and merchandise orders
- Verify your identity and ticket ownership at event check-in
- Send you order confirmations, ticket details, and event updates
- Enable social features like posting, following, and engaging with other users
- Send marketing emails about upcoming events (only if you opt in)
- Improve our platform through analytics and user feedback
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. How We Share Your Information
Service Providers
We share data with trusted third parties who help us operate our platform:
- Stripe — Payment processing
- Firebase (Google) — Database, authentication, and file storage
- Shopify — Merchandise fulfillment
- Amazon SES / Resend — Transactional and marketing emails
- Vercel — Website hosting and analytics
Event Organizers
When you purchase tickets, event organizers may receive your name and email for event-related communications.
Legal Requirements
We may disclose information if required by law, court order, or to protect the rights, property, or safety of RAGESTATE, our users, or the public.
4. Data Security
We implement industry-standard security measures to protect your data, including HTTPS encryption, secure Firebase rules, and Stripe's PCI-compliant payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active. Purchase records are kept for legal and accounting purposes (typically 7 years). You can request deletion of your account and associated data at any time by contacting us.
6. Your Rights
To exercise these rights, contact us at support@ragestate.com.
- Access — Request a copy of the personal data we hold about you
- Correction — Update or correct inaccurate information
- Deletion — Request deletion of your account and personal data
- Portability — Receive your data in a machine-readable format
- Opt-out — Unsubscribe from marketing emails at any time
8. Children's Privacy
RAGESTATE is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of RAGESTATE after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
RAGESTATE, LLC
support@ragestate.comBy using RAGESTATE, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our services.